Katie Puzzuoli’s Testimonials

Katie was 100% all in with us, ensuring we were aware of any changes.

Katie was very professional, knowledgeable, and extremely easy to work with. She made the process flow seamlessly, and was always available to answer any questions and provide updates. Would definitely work with her again!


Maritza R.
September 7, 2018
From the very beginning, to the very end, Katie has been extremely wonderful. She is super responsive and always on top of things. I have honestly tried working with other banks and lenders for years, and everyone said it was too difficult and our loan was not possible.   But look — Katie was able to pull it off with no problem. Her knowledge for lending and excellent customer service, has brought peace of mind to our lives which is truly priceless. It feels surreal to me to finally be at ease and not stress about our finances. We can finally focus more on our family. Mahalo, Katie!


Jeoffrey C.
September 7, 2018
Katie remained in constant communication with us every step of the process.


Carla M.
September 7, 2018
I always felt that you had my needs and best interest in mind.   Even when there were added requirements and also unforeseen delays, you continued to inform me of what was happening. You always responded promptly and answered all of my questions.


Antoinette T.
September 7, 2018
Katie was truly efficient and thorough with getting and processing my VA home loan. I have never had an easier time getting a home loan in the past and I know that this was because of her knowledge and efficiency.
David R.
September 7, 2018

Thank you so much Katie for your help and hard work! My father was so very grateful and relieved of the financial tensions of living on social security in an expensive place like Oahu.  Thank you for being the angel that helped us figure out how we could actually pull this off. What a great Christmas gift indeed!  

Sonya D.
January 5, 2018

Katie was very easy to work with. She always returned my calls and had answers for my questions. Excellent service and will definitely recommend to my family and friends!

Debra L.
November 27, 2017

They did all the work for me so all I had to do was sign papers. They made it so much easier and kept me updated on what was going on throughout the whole process. Awesome job Katie!

Leonardo B.
October 13, 2017

Katie and her team are so efficient and knowledgeable that it made our lives and this mortgage process easy. They helped us with everything start to finish and their help alleviated what was a supposed to be a very stressful time in our lives! I’m so relieved and beyond happy with all they did! The overall experience was perfect…and fast! Wow!

Sonya S.
October 13, 2017

I would like to take this opportunity to commend such an awesome experience to work with Hawaii Mortgage Experts! Their name tells it all; they are definitely “EXPERTS” . My overall experience to work with Katie and her team are beyond measures.These individuals have gone above and beyond to make our financial dreams come true. Both my husband and I are so overwhelmed on how the process was done in a timely manner with great expertise. I highly recommend this company and their people on efficiency and AWESOME service. Thank you so much.

E. Madeira
October 5, 2017

We are very satisfied because Katie has been reachable and easy to talk to and if we didn’t understand something she always took the time to explain. She gave excellent customer service.

Regina Y.
February 9, 2016

Great service and Katie always kept us in the loop on what was going on. Katie is outstanding and made the entire process as easy as possible.

Raymond S.
February 9, 2016

We were blessed to work with Katie. She is everything you can wish for – dedicated, professional, polite. Even when at the end of the process we had some difficulties with the Title Company, Katie was the one to overcome them and closed on time.

Alexandra K.
December 17, 2015

Hawaii Mortgage Experts were exceptional in every respect throughout our home buying experience even in adverse conditions such as delays and difficulties beyond their control. One expert stood out as a natural leader with great customer service skills and her name is Katie Puzzuoli. As a very satisfied client, I believe Katie went well above and beyond her normal duties to ensure all went well and stayed on track even in the most trying of circumstances as this is what leadership is all about. I highly recommend Hawaii Mortgage Experts to anyone desiring a group of highly motivated and dedicated professionals who get things done the way they should be.

Timothey K.
December 17, 2015

Katie is just AWESOME! She is very knowledgable and very helpful. She answered many (and I mean MANY) of our questions throughout the entire process. Start to finish, Katie was there to answer late night phone calls, text messages, email, etc… And if she didn’t know the answer, she made sure to find out who did. The journey of purchasing a much bigger property has been a challenging one, but we would gladly do it again with Katie by our side. We highly recommend Katie to anyone who is looking to buy a new home or even refinance. She’ll stick with you to the end and see things through. Thanks Katie!

Raena M.
December 17, 2015

Katie was very helpful in the mortgage process. She very much put our minds at ease! Buying a home is a daunting and stressful part of life and Katie was a tremendous help in putting us in our first home.

Thomas S.
October 19, 2015

Katie is one of the best in customer service.

Marife R.
June 9, 2015

Katie was very professional and detailed when it came to making sure we understood what we were dealing with…She was incredibly helpful and willing to work with us on timing and meeting places due to me and my wife working full-time…She was very accommodating…

Rhyan R.
April 30, 2015

Katie is a true professional and a pleasure to talk with. The whole process is very seamless and non stressful. EVERY thing was accurate and as stated, if not better.

Frederick C.
March 26, 2015

Katie really worked hard to help me get this refinance, she really went above & beyond. I truly appreciate the service I received and will recommend her & HME to others.

Kristofer S.
March 26, 2015

Professional, very pleasant, always smiling, answers all questions with confidence. Makes us want to share her with friends looking for her gracious services. Katie, is a true representative of HME. Thank you Katie……

George B.
March 26, 2015

Katie went out of her way to accommodate me and my time. Which is extremely valuable to me with my busy schedule. Much appreciated, thank you.

Salvador D.
November 19, 2014

My overall experience, 100 percent satisfaction. Katie keep up the good work.

Puni P.
November 19, 2014

Wonderful working with you Katie!

Apolo B.
November 17, 2014

Very satisfied with our experience working with Katie. She provided us with excellent service!

Douglas G.
October 29, 2014

We really enjoyed working with Katie. We will definitely be recommending her to our friends and family!

Leimomi G.
October 29, 2014

Excellent, service! Katie was very accommodating in meetings location. Professional in every aspect of her plantations. Very pleased indeed.

George B.
October 10, 2014

Katie was very willing to help and very patient with us during the whole process. Really helped put us at ease by explaining things for us and going over our various options.

Martin H.
September 22, 2014

Katie Puzzuoli provided us with excellent service throughout the entire loan process. I am happy to refer her to my friends and family!

Larry B.
September 5, 2014

Katie Puzzuoli was very helpful and easy to work with. Although we changed things around a little, she was always willing to help with other options. Would definitely recommend HME.

Brian A.
September 5, 2014

We are very satisfied with our experience while working with Katie Puzzuoli! Katie kept me updated on a daily basis regarding the status of our loan. I will be referring Katie to our friends and family for future loan needs.

Jasmine E.
September 5, 2014