Excellent service, very satisfied!
Keith Mateo and Jayme were very professional and help us through the process in every way they could.
We are very satisfied with Joe’s service. He is the best! When we didn’t have time to give the paperwork he was the one to pick it up.
As a first time home buyer I love the transparency and providing 1:1 service / guidance. Timely response and sense of urgency is very critical to me.
|Keith’s team was very helpful in providing information on how we could provide specific documents we need for the process. Excellent job!|
|I was very satisfied because Keith Mateo provided answers to all my questions, and explained them well to make sure I understood everything that I was signing.|
|Keith was very patient with us and answered all of our questions with great details. If we didn’t understand he would explain it again like it was the first time explaining it. I felt very comfortable asking questions. He went over our loan options in detail so we felt comfortable with our loan and rate.|
|They really worked hard on making me a home owner. Thanks you the HME team!|
|It was a pleasure working with Keith and the staff. Very helpful and they made it easy for me.|
|Keith made the entire home buying experience a breeze. He helped to make our first home purchase a dream come true! Definitely looking to working with him again in the future. I will absolutely recommend him to family and friends. He’s part of HAWAII MORTGAGE EXPERTS for a REASON… he’s an expert!! Mahalo Keith!|
|Keith Mateo is very knowledgeable, respectful and trustworthy. I have had 4 transactions with him for the past ten years, 3 home mortgages and 1 refinance (2 condo purchase, 1 townhouse purchase and 1 refinance). He is very detailed and will explain everything and help you with the process. The last home purchase was closed last week. We started with conventional loan and eventually switched to VA loan, and still we were able to close on time not having to extend the purchase contract. Give him a call (808) 983-1050 and see for yourself, you are not going to regret!|
|Keith has been very helpful from the beginning until the end. He explained everything to us patiently and it was very detailed.|
|All my questions were answered in a professional, calm and polite way. This made the refinancing process go a lot smoother and less stressful.|
I was referred to Keith by another happy client. Keith has been a pleasure to work with since the first phone call. He was very kind and polite throughout the entire process and always stayed on top of all the requests/emails and follow ups. In addition, we were able to close 7-10 days earlier than scheduled and had a very smooth transaction! We would definitely work with Keith again. He was also always very responsive and provided EXCELLENT customer service!
I was fortunate enough to come across Keith at HME. Another loan company that I had been working with said that they couldn’t use me on the loan, but to my surprise, he was able to help me get pre-approved for a home. The service that I received from Keith was nothing but excellent. He explained everything to me and always informed me of what was going on in the home buying process. He answered all the questions that I had and went over and beyond what I was expecting. He got me the best rates for my home and always looked out for my best interest. He let me know about the mortgage credit certificate when other loan companies never did. I am amazed with the service that I received and am trusty grateful. I am now a first time home owner and I couldn’t have done it without them. Thank you Keith and HME!
I was very satisfied with the services. Keith kept me informed at every stage of the loan process–I would highly recommend HME.
Keith was very helpful to me and my family. He went above and beyond his work by taking our calls during his days off (after office hours & weekend) to answer our questions and give us assurance that he only wants what is best for us.
I’ve worked with Keith for some years now. Him and his staff have always given me good service.
Communicate flowed smoothly through the entire process. I was very pleased with my experience with Hawaii Mortgage Experts, LLC. Keith and his team were a pleasure to work with.
Mr. Mateo is hard working and very professional. Very accommodating.
Working with Keith and his staff has made me feel very confident that I was being helped by true professionals. If I ever need the same service again I know that I can rely on them again.
Keith was courteous, professional and caring to customer.
Keith explained things very clearly and always answered questions promptly.
I have a great experience with Keith M. He is thorough, excellent, explain well what was going on, calm, easy to get in touch, answer questions appropriately. He is a great asset of your company.
As a first time home buyer Keith Mateo was very professional, knowledgeable and provided answers to all my questions. I would definitely recommend Hawaii Mortgage Experts to family and friends.
Keith Mateo was very helpful from start to finish in our refinance process. He guided us along the way and provided excellent service.
I was working through Quicken loans to refinance but things didn’t work out to meet my goals. I called Keith and told him what I was trying to do and the loan he got me exceeded all of my expectations and closed within 30 days. I would recommend working with him on any refi. Friendly, great service, and I am extremely satisfied with this service.
Keith kept me informed on all actions and kept my best interest in mind during the process. Outstanding job. Thanks again.
Everything went through smoothly and most of all everybody was professional. Thank you Keith!
Our refinance was far from easy but Keith stuck with us and explored every possible option to get our loan approved.
Keith was very helpful at answering all my questions and concerns. He was always very timely with his responses and I never felt left in the dark. I recommend Keith highly and would ask for his help in the future.
Keith and his staff were very efficient in helping us with the process of our loan. Keith was always there for us when we had concerns or questions with the process. Any updates were always communicated to us. Overall we were very happy with HME!
Keith was excellent. Very easy refinance experience!
We’re very satisfied with our experience while working with Keith Mateo. My wife and I are extremely happy with Keith’s performance. Words cannot explain the exemplary service Keith has displayed in acquiring our new home. His meticulous attention to detail far exceeded my expectations. He has a large network of business professionals and he was always in contact with the Realtor and people involved in my transaction. He saved me and my family an innumerable amount of money and prevented what could have been a stressful situation. As stated above, ‘Words cannot explain the gratitude and the happiness me and my family are feeling.’ Thank You & God Bless Keith from the bottom of our hearts.
It’s always a pleasure to hear from Keith. He is so upbeat. We worked with him from the end of 2013 on our mortgage, then he kept up with our loan and notified us of a lower interest rate in 2014.
Keith gave us excellent service! He was easy to work with and made the process seamless.
As always, Keith Mateo has provided excellent service and support in our refinancing needs and we will always consider using him for future refinances or mortgage needs! He is the best!
When we finally got the VA to finance us, we thought we were finished with refinancing. Keith helped us to make our payment even lower than it was!
Keith was very helpful, understanding, and patient with us. We will definitely recommend Keith to our family and friends!
Keith and his partners were extraordinary throughout our loan process. They were accessible, comfortable and very easy to work with.